1. About These Terms

These Terms and Conditions govern your use of Patel Airport Shuttle services ("we", "us", "our") operated in Perth, Western Australia. By making a booking with us, you agree to be bound by these terms in full. Please read them carefully before making a booking.

2. Booking & Confirmation

All bookings are subject to vehicle availability. A booking is only confirmed once you receive written or verbal confirmation from Patel Airport Shuttle via WhatsApp, phone, or email.

We recommend booking at least 24 hours in advance to guarantee availability. We reserve the right to decline any booking at our discretion.

3. Fixed Fares

All quoted fares are fixed and inclusive of GST. Fares are based on the destination, number of passengers, and luggage quantity. The price quoted at the time of booking is the price you pay.

Additional charges may apply for:

• Waiting time beyond 15 minutes for non-airport pickups
• Airport flight delays beyond 60 minutes of scheduled arrival
• Toll charges where applicable
• Extra stops not included in the original booking
• Luggage trailer where not pre-booked

4. Passenger Responsibilities

Passengers are responsible for:

• Being ready at the agreed pickup location at the agreed time
• Providing accurate flight numbers, arrival times, and booking details
• Ensuring luggage fits within the agreed capacity
• The behaviour of all passengers in the vehicle
• Any damage caused to the vehicle by passengers

If you are not present at the agreed pickup location within the waiting period, the booking will be treated as a no-show. See our Cancellation Policy for details.

5. Driver Rights

Our PTD authorised drivers reserve the right to refuse service to any passenger who is intoxicated, abusive, or poses a safety risk to themselves, the driver, or other passengers. No refund will be issued in such circumstances.

Drivers may not exceed legal speed limits or road rules, regardless of passenger requests.

6. Luggage & Property

Patel Airport Shuttle accepts no liability for loss or damage to luggage or personal property during transit. Passengers are advised to ensure adequate travel insurance covers their personal belongings.

We will make all reasonable efforts to return lost property found in our vehicles. Contact us as soon as possible at booking@patelairportshuttle.com.

7. Liability

Our liability is limited to the value of the fare paid for the specific journey in question. We are not responsible for:

• Missed flights, missed connections, or consequential losses
• Delays caused by traffic, road works, accidents, or weather
• Delays caused by inaccurate information provided by the passenger

We carry full public liability insurance as required under Western Australian law.

8. Governing Law

These terms are governed by the laws of Western Australia, Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Western Australia.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

9. Contact

For questions about these Terms & Conditions: