1. Our Commitment

Patel Airport Shuttle is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We handle your information with care and transparency.

2. Information We Collect

We collect only the minimum information necessary to provide our services:

• Contact details: Name, phone number, and email address
• Trip details: Pickup and drop-off addresses, travel dates and times
• Flight details: Flight numbers and scheduled arrival times (for flight monitoring)
• Passenger details: Number of passengers and luggage
• Payment information: Processed securely — we do not store card details

We collect information only when you voluntarily provide it through our booking form, WhatsApp, phone, or email.

3. How We Use Your Information

Your information is used solely to:

• Confirm and manage your booking
• Contact you regarding your transfer (pickup reminders, delays)
• Send booking confirmations and receipts
• Monitor your flight for delays
• Resolve any disputes or complaints
• Improve our services

We will not use your contact details to send unsolicited marketing without your consent.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except:

• Our drivers: Only the information necessary to complete your transfer (name, pickup location, time)
• Legal requirements: When required by law, court order, or government authority
• Safety: Where disclosure is necessary to protect the safety of any person

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

• Secure, encrypted communication channels (WhatsApp, email)
• Access to personal data restricted to authorised personnel only
• No long-term retention of data beyond what is required for the booking

Despite these measures, no data transmission over the internet is 100% secure. We cannot guarantee absolute security of information you transmit to us.

6. Cookies

Our website may use cookies — small files stored on your device — to improve your browsing experience. These may include:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site (anonymous data only)

You may disable cookies in your browser settings at any time, though some website features may not function correctly as a result.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your personal information
• Complain if you believe your privacy has been breached

To exercise any of these rights, contact us at booking@patelairportshuttle.com. We will respond within 30 days.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the updated policy.

9. Contact

For any privacy-related enquiries or complaints: