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🔄 Cancellation Policy

Last updated: January 2026

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💡 Our Promise: We understand that plans change. Our cancellation policy is designed to be fair to both our customers and our drivers who rely on confirmed bookings to earn their living.

Cancellation Fees

Fees are based on how much notice is given before the scheduled pickup time:

Notice Given Before Pickup
Cancellation Fee
Refund
✅ More than 24 hours
No charge
Full refund
⚠️ 12 to 24 hours
50% of fare
50% refund
🔶 3 to 12 hours
75% of fare
25% refund
❌ Less than 3 hours
100% of fare
No refund
❌ No-show
100% of fare
No refund

A "no-show" is defined as a passenger who cannot be located within 15 minutes of the driver arriving at the agreed pickup point.

How to Cancel

To cancel or modify your booking, please contact us as early as possible through any of the following:

⚠️ Important: Cancellations are only accepted through direct contact (call, WhatsApp, or email). Cancellations submitted via the website contact form are not guaranteed to be processed in time due to response delays.

Please have your booking reference or booking details (name, date, destination) ready when you contact us.

Flight Delays & Cancellations

We understand that flight delays and cancellations are outside your control:

  • We monitor your flight in real time and automatically adjust for delays up to 60 minutes at no extra charge
  • For delays beyond 60 minutes, please contact us — we will do our best to accommodate at no penalty
  • If your flight is cancelled by the airline and you no longer require a transfer, this is treated as a free cancellation provided you notify us as soon as the cancellation is confirmed
  • If you are rebooked onto a later flight, please contact us to reschedule your transfer
✅ Airline cancellations: If your flight is cancelled by the airline and you contact us promptly, we will cancel or reschedule your transfer with no cancellation fee, regardless of the notice period.

Return Trip Bookings

For return trip bookings, each leg of the journey is treated independently for cancellation purposes:

  • Cancelling the outbound leg does not automatically cancel the return leg
  • Each leg must be cancelled separately
  • The return trip discount (15%) applies only when both legs are active. If one leg is cancelled, the remaining leg reverts to the standard one-way fare

Amendments & Changes

We are happy to accommodate changes to your booking where possible. Amendments include:

  • Change of pickup or drop-off location
  • Change of date or time
  • Change in number of passengers or luggage

Please notify us at least 3 hours before your scheduled pickup for amendments. We will always try to accommodate last-minute changes where operationally possible.

Amendments that result in a higher fare (e.g., additional luggage requiring a trailer) will require payment of the fare difference.

Refund Processing

Where a refund is due:

  • Refunds are processed within 5–7 business days
  • Refunds are returned via the original payment method
  • Cash payments will be refunded via bank transfer
  • You will receive a confirmation once the refund has been processed

Questions?

We're available 24/7. Contact us any time: